Shipping & Return Policy

Last Updated: August 18, 2026

At Almari, we are committed to providing a smooth shopping and delivery experience. This Shipping & Return Policy explains how orders are processed, shipped, returned, and refunded.

1. Order Processing

Orders are processed after successful payment confirmation.

We aim to process orders within the timeframe mentioned on the relevant product page or during checkout.

Processing times may vary depending on product availability, order volume, weekends, and public holidays.

2. Shipping & Delivery

Orders are delivered using trusted shipping and logistics partners.

The estimated delivery time will be communicated during checkout or through your order confirmation.

Delivery timelines may vary depending on:

  • Delivery location

  • Courier availability

  • Public holidays

  • Weather conditions

  • Customs or regulatory requirements

  • Incorrect or incomplete delivery information

  • Circumstances beyond our reasonable control

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or other available communication channels.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

4. Incorrect or Damaged Products

If you receive an incorrect, damaged, or defective product, please contact Almari at info@almari.ae as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photographs or video of the product

  • Photographs of the packaging

  • A description of the issue

Our team will review the request and determine the appropriate solution, which may include a replacement, exchange, or refund where applicable.

5. Returns

Return requests must be submitted within the return period specified on the relevant product page or order information.

Returned products should generally be:

  • Unused and in their original condition

  • In the original packaging

  • Accompanied by all included accessories and items

  • In a condition suitable for resale

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions. Product-specific return conditions will take precedence where applicable.

6. Exchanges

Where applicable, eligible products may be exchanged subject to availability and our return conditions.

If the requested replacement product is unavailable, Almari may offer an alternative solution or refund where applicable.

7. Refunds

Once an approved return has been received and inspected, Almari will process the applicable refund.

Refunds will generally be made through the original payment method where possible. The time required for the refund to appear in your account may depend on your payment provider or bank.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at info@almari.ae.

Cancellation may not be possible once an order has been processed or dispatched.

9. Non-Delivery

If an order cannot be delivered due to an incorrect or incomplete address, failure to receive the shipment, or other circumstances attributable to the customer, additional delivery arrangements or charges may apply.

10. Contact Us

For questions regarding shipping, returns, exchanges, or refunds, please contact:

Almari
Website: https://almari.ae/
Email: info@almari.ae

Our team will be happy to assist you with your order.